Policies

Please check in at our office centrally located in Park City at 875 Ironhorse Drive, Unit D. Just next to the Starbucks on Park Avenue. Early check-in may be available if the property is ready for occupancy and you have arranged this with our front desk. From Park Avenue, turn left on to Ironhorse Drive then take a right at the second parking lot. You will see Alpine Ski Properties between ‘Columbia Paint’ and ‘Knead a Massage’.

Please return keys and garage door openers to our office on your day of departure.

A 50% deposit of the gross rental amount is due at the time of booking. Final payment of the remaining 50% plus taxes and fees is due 60 days prior to arrival date. Total rental costs are due upon booking for reservations made within 60 days of arrival.

• Cancellations made more than 60 days prior to arrival will forfeit a $150 cancellation fee.
• Cancellations made 60-45 days prior to arrival forfeit the rental deposit. If a reservation is canceled within 45 days of arrival, full payment is forfeited.
• There will be no refund for late arrivals or early departures. “Traveler Insurance” is highly recommended.  Ask your reservationist for details.
• Sorry, partial or pro-rated refunds are not available in cases of weather, lack of snow, poor skiing conditions, health issues or transportation delays. We strongly recommend you obtain “Traveler Insurance” (http://www.vacationrentalinsurance.com).

• Three to seven nights are required depending on property and dates requested.  Other restrictions may apply.
• Late check-outs must be approved in advance by Alpine Ski Properties, Inc. An additional “late check-out fee” may be assessed.

• All stays of 7 nights or more will receive a complimentary mid-week clean.
• Daily or additional housekeeping service is provided for select premium properties and is available to guests staying in properties that do not include daily service at an additional charge.
• We provide a starter of fine soap, shampoo and body lotion.  We do not restock these amenities during your stay or midweek clean so please plan accordingly.
• Each bathroom is stocked with 4 sets of towels.  Used towels will be replaced during your midweek clean. You may request additional towels through our front desk.
• No requested cleans will be scheduled on Sundays or Holidays.
• Monthly rentals will not receive housekeeping included in the rate.

All properties are non-smoking. Sorry, no pets allowed without prior written authorization.

• If you are experiencing problems with the Internet connection in a rental property, please contact our office during business hours and we will do our best to assist you, 435.649.2424 or 800.771.1505.
• Many of the properties that we represent have wireless high speed Internet service or Wi-Fi. These properties use Comcast (Xfinity) or Qwest (Century Link) as their service provider. We make every effort to ensure that the Internet is functioning properly prior to your arrival, however we make no representations or guarantees that the Internet will work all of the time. If the Internet is not working properly, we will make all efforts to restore the connection but cannot make any guarantees as the service is provided by an outside entity. If there is a technical problem that can not be solved, Alpine Ski Properties will not be responsible for any Internet service provider or any other technical problem. Furthermore, Alpine Ski Properties will not refund you any money if there is any type of problem with the Internet service.